Refund policy
Your satisfaction is very important to us. We will make every effort to provide you with excellent customer service. Please carefully read our return policy and don’t hesitate to contact us with any questions.
All products returned to Proven Pharmaceutical, LLC (Proven) MUST be authorized in advance via a Returned Merchandise Authorization Form ("RMA"). To obtain an RMA, contact your Sales Representative at 855-678-7768 or e-mail us at customerservice@provenpharma.com.
Certain products are not eligible for return due to, manufacturer restrictions and/or inventory limitations, and such non-eligibility is decided solely by ProVen Pharmaceuticals, LLC and/or the manufacturer. In general, products not eligible for return include, but are not limited to the following, All PPE, Clungene SARS-COV-2 Virus (Covid-19) IgG/IgM Rapid test Cassette, any special order items and special priced items, expired products, products not stored or used according to manufacturer’s guidelines, products not in their original packaging or container, products not containing original packaging inserts, products whose seal has been broken, and products that are or whose labels are marked, defaced, opened or altered in any way.
Return Policy for Speranza Therapeutics Products Only
- All returns must be done within 14 days of delivery.
- ALL returns must be unopened and undamaged.
- Credit will be applied within 14 days of the package being returned back to our warehouse.
- There will be a $40 restocking fee applied.
Proven is not responsible for product that is returned without prior authorization (i.e., a Proven signed RMA) and Proven reserves the right to reject said shipment and charge the customer for any incurred cost. Claims resulting from mis-shipment of products must be made within 48 hours of receipt.
All other claims must be made within 7 days of receipt. All product returns not caused by mis-shipment will be subject to a 30% handling and re-stocking fee, plus freight costs. Credits will be posted to the customer’s account to be used for future purchases. The amount of credit issued will be determined based on any incurred cost by Proven.
Any exceptions to this Return Policy must be in writing and part of the original sales agreement between Proven and customer.
All approved returned products must be handled, stored and transported in compliance with all state and federal regulations, including all DSCSA Saleable Returns regulations, as well as manufacturer guidelines.
Each return must be accompanied by a Proven RMA Form, that contains information regarding the specific product(s) being returned, the date of sale, reference to the corresponding sales invoice number, and an affirmation that the product(s) was stored and shipped in accordance with all applicable rules, regulations, policies, and procedures while in the purchaser's custody and control, and a written and signed declaration by the purchaser.
All products must be returned in complete units exactly as purchased. All product must be returned within 10 days from the authorization date on the RMA. Please use a traceable shipping method to return your orders.